Cultivation Utility Intelligence
Terms & Conditions
Utility Credit Plus, LLC — Terms & Conditions
Website & Services Covered: utilitycreditplus.com and related portals, forms, and materials operated by Utility Credit Plus, LLC (“Utility Credit Plus,” “we,” “us,” or “our”).
1) Acceptance of Terms
By accessing or using our websites, software, or professional services (collectively, the “Services”), you agree to these Terms & Conditions (“Terms”). If you do not agree to these Terms, you must not use the Services.
If you are using the Services on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms, and “Client,” “you,” or “your” will refer to that organization.
2) Who We Are & What We Do
Utility Credit Plus provides intake, analysis, and advocacy services focused on utility billing issues. We review account histories for delayed or inaccurate billing—including extended periods with no billing followed by large “catch-up” bills—assess applicable utility rules and consumer protections, and submit credit, adjustment, or dispute requests to the utility on your behalf.
We coordinate with utility providers to pursue credits, waivers, payment accommodations, or other resolutions for qualified accounts. We are not a utility company, law firm, or accounting firm.
3) Key Definitions
Client: The individual or entity that signs up for or authorizes Utility Credit Plus to perform Services.
Authorized User / Representative: Any individual the Client authorizes to provide information, receive updates, or sign documents related to the Services.
Content: Information, data, documents, text, and other materials you provide or that we generate or transmit during the engagement.
4) Eligibility & Account Registration
You must be at least 18 years old and capable of forming a binding contract to use the Services. Client is responsible for ensuring that all Authorized Users provide accurate registration information and maintain the confidentiality of account credentials.
Client is responsible for all activities occurring under its account(s), whether performed by Client, Authorized Users, or others.
5) Client Responsibilities (Shared-Responsibility Model)
Accuracy: Client is solely responsible for the accuracy, completeness, and legality of information, documents, and authorizations provided to Utility Credit Plus.
Access & Authorizations: Client must provide timely access to billing records, correspondence, meter reads, account credentials, or limited authorizations necessary for us to perform the Services. Client represents and warrants that it has the legal right to share all information provided.
Cooperation: Client will respond promptly to requests for additional documents, information, or signatures needed to file or support a credit, adjustment, or dispute request with the utility provider.
Compliance: Client is responsible for ensuring its use of the Services complies with all applicable laws, tariffs, and program rules relevant to its utility accounts.
6) Our Commitments
We will provide the Services in a professional manner consistent with industry standards. We may modify or improve features or processes from time to time, including adding or removing integrations, provided such changes do not materially reduce the core Services purchased by Client.
7) No Professional Advice; No Guarantees
Information provided through the Services is for general informational and operational purposes only and does not constitute legal, tax, or accounting advice. You should consult your own professional advisors regarding legal, tax, or accounting questions.
Outcomes depend on utility rules, metering data, tariffs, and provider discretion. Accordingly, we do not and cannot guarantee that any credit, adjustment, waiver, or other outcome will be granted, nor do we guarantee the amount of any recovery or savings.
8) Privacy, Data Security & Cookies
Your use of the Services is also governed by our Privacy Policy and Data Security Policy, each of which is incorporated into these Terms by reference. We use cookies and similar technologies to operate, secure, and improve the Services.
By using the Services, you consent to our use of cookies and similar technologies as described in our Privacy Policy.
9) Intellectual Property & License
All right, title, and interest in and to the Services, including software, text, graphics, logos, and compilations, are owned by Utility Credit Plus or its licensors and are protected by intellectual property laws.
Subject to these Terms, we grant Client a limited, non-exclusive, non-transferable, revocable license for Authorized Users to access and use the Services solely for Client’s internal business purposes.
You must not:
- Copy, modify, create derivative works of, sell, sublicense, or distribute the Services;
- Reverse engineer, decompile, or attempt to extract source code, except where legally permitted;
- Remove or alter any proprietary notices or labels;
- Use our trademarks, names, or logos without our prior written consent.
10) Client Content & Feedback
Client retains ownership of its data and is responsible for the legality of uploading or submitting any Content. By submitting Content to us, Client grants Utility Credit Plus a non-exclusive, worldwide, royalty-free license to host, process, transmit, display, and use the Content solely to provide and support the Services and to comply with law.
If you choose to provide feedback, suggestions, or ideas about the Services, you grant us a perpetual, worldwide, irrevocable, royalty-free right to use such feedback for any lawful purpose without obligation to you.
11) Acceptable Use
You agree that you will not:
- Use the Services in any manner that violates law, regulation, or third-party rights;
- Upload or transmit malicious code, attempt to bypass security, or otherwise disrupt the Services;
- Access or use the Services to build a competing product or service;
- Share credentials or permit unauthorized individuals to access the Services;
- Export or email sensitive data outside of approved secure workflows.
We may suspend or terminate your access to the Services if we reasonably believe you have violated this Acceptable Use section.
12) Third-Party Services & Links
The Services may integrate with or reference third-party services such as e-signature tools, secure file transfer platforms, or utility portals. Your use of any third-party service is governed by that provider’s terms and privacy policies.
We are not responsible for third-party services, and we do not control or endorse their content, policies, or practices.
13) Fees, Billing & Taxes
Fees, if any, are as stated in your order, engagement letter, or online checkout. Many Services are offered on a results-based pricing model where fees are due only upon realized credits or savings, as specified in your agreement.
Unless stated otherwise in your agreement:
- Fees are non-cancelable and non-refundable;
- You authorize us and our payment processor to charge your selected payment method for all amounts due;
- You are responsible for all applicable taxes, duties, and government charges, excluding taxes based on our net income.
14) Service Availability; Changes; Beta Features
We strive to keep the Services available, secure, and reliable, but we do not guarantee uninterrupted or error-free operation.
We may modify, discontinue, or impose limits on certain features or functionality with reasonable notice where practicable. Beta or trial features may be offered “as is,” may contain bugs, may be withdrawn at any time, and may not be supported.
15) Suspension & Termination
We may suspend or terminate your access to the Services immediately if:
- You materially breach these Terms;
- Your use of the Services poses a security, legal, or operational risk;
- We are required to do so by law or regulation.
Either party may terminate for convenience as permitted in any applicable order, engagement letter, or master services agreement. Upon termination, your right to access and use the Services ceases, but provisions that by their nature should survive (such as intellectual property, disclaimers, limitations of liability, and indemnities) will remain in effect.
16) Records, Retention & Export
During the engagement, we may provide export tools or reports that allow Client to download or retain certain data. After termination, we may delete, archive, or de-identify Client data in accordance with our data retention policies and applicable law.
Client is solely responsible for maintaining any records required for audits, disputes, regulatory compliance, or other purposes.
17) E-Signature
You may use integrated e-signature tools to execute authorizations, limited powers of attorney, dispute filings, or other documents. You acknowledge that e-signatures are legally binding where permitted by law and agree that you are responsible for ensuring that any e-signed documents meet your compliance and record-keeping requirements.
18) Disclaimers
EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that the Services will be error-free or uninterrupted, that defects will be corrected, or that the Services will meet your requirements or expectations.
19) Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND
- UTILITY CREDIT PLUS’S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY CLIENT TO UTILITY CREDIT PLUS FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.
Some jurisdictions do not allow certain limitations of liability. In such cases, the limitations in these Terms apply only to the fullest extent permitted by applicable law.
20) Indemnification
Client will defend, indemnify, and hold harmless Utility Credit Plus and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:
- Client’s or any Authorized User’s use of the Services;
- Client Content, including its accuracy, legality, and use;
- Client’s business practices and decisions; and
- Client’s violation of these Terms or any applicable law or regulation.
21) Export & Sanctions
You must comply with all applicable export control and economic sanctions laws and regulations. You may not use or access the Services if you are located in an embargoed country or are listed on any government sanctions or restricted party list.
22) Government Use
If access to the Services is acquired by or on behalf of a U.S. government entity, the Services are provided as “Commercial Computer Software,” and use, duplication, and disclosure are subject to these commercial Terms and applicable law.
23) Changes to These Terms
We may update these Terms from time to time. Unless a different effective date is stated, changes become effective when posted to the Website.
Your continued use of the Services after the effective date of any changes constitutes your acceptance of the revised Terms.
24) Governing Law; Dispute Resolution
These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws rules, together with applicable federal law.
Informal Resolution: Before filing a formal claim, the parties agree to attempt in good faith to resolve any dispute informally for at least thirty (30) days.
Arbitration: Except for claims that may be brought in small-claims court or requests for injunctive or equitable relief, any dispute arising out of or relating to these Terms or the Services will be finally resolved by confidential, binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, with a single arbitrator, in Cheyenne, Wyoming (or via remote proceedings if mutually agreed).
Each party will bear its own arbitration fees and costs unless the arbitrator determines otherwise as permitted by law.
Class Action Waiver: Disputes are resolved only on an individual basis. Class actions, class arbitrations, and representative actions are not permitted.
25) Entire Agreement; Order of Precedence
These Terms, together with any applicable order form, online checkout, or master services agreement between you and Utility Credit Plus, constitute the entire agreement regarding the Services.
If there is a conflict between these Terms and a signed master services agreement or order form, the following order of precedence applies:
- Signed master services agreement or order form (if any);
- These Terms;
- Any online documentation or FAQs.
26) Severability; Waiver; Assignment
If any provision of these Terms is found to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect.
Failure by either party to enforce any provision of these Terms is not a waiver of that provision or any other provision.
You may not assign or transfer these Terms or your rights or obligations under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
27) Contact Us
General & Support: support@utilitycreditplus.com
Legal Notices: support@utilitycreditplus.com
Phone (business hours): (844) 438-9682
Mailing Address: Utility Credit Plus, LLC — 30 N Gould St, Sheridan, WY 82801
Short Website Version (Optional)
By using Utility Credit Plus, you agree to our Terms, Privacy Policy, and Data Security Policy. We provide utility billing review and advocacy services to pursue credits and adjustments from providers. We are not your lawyer or tax advisor and we do not guarantee outcomes. You are responsible for providing accurate information and keeping your account secure. We may update features and these Terms at any time. Links to third-party sites and services are provided “as is.” Our liability is limited as described above. Wyoming law governs, and most disputes will be resolved by binding arbitration in Cheyenne, Wyoming. For questions, email support@utilitycreditplus.com or call (844) 438-9682.